Refund & Cancellation Policy

Last updated: July 2025 — Automize AI LLC

Automize AI LLC is a service-based agency. Because our work is bespoke and begins immediately upon project confirmation, our refund policy reflects the nature of professional creative and consulting services.

01General Principle

All services are sold on a fixed-price, deliverable-based model. The scope, deliverables and timeline are defined in writing before any work begins. By confirming a quote and making payment, you agree to the terms set out in that quote and in this policy.

02Entry Offer ($25 Audit)

The Private Initial Client Audit ($25) is fully refundable within 48 hours of purchase, provided the audit report has not yet been delivered. Once delivered, the fee is non-refundable as the deliverable has been fulfilled.

03Project-Based Services

For all other fixed-price services, the following conditions apply:

• Before work begins: A full refund is available if you cancel in writing within 48 hours of payment, provided no work has commenced.
• After work has commenced: No refund is available. You may request a pause or scope adjustment, subject to mutual written agreement.
• Non-delivery by Automize AI: If we fail to deliver within the agreed timeline for reasons within our control, you are entitled to a pro-rated refund for the undelivered portion.

04Retainer & Recurring Services

For monthly retainers and multi-month commitments:

• Retainers may be cancelled with 30 days' written notice.
• The current month's retainer fee is non-refundable once the month has begun.
• Early termination of a multi-month package (e.g., 6-month or 12-month commitments) is subject to a termination fee equal to one remaining monthly instalment.

05Quality Disputes

If you believe a delivered project does not meet the agreed specifications, please notify us at support@automize-ai.com within 7 days of delivery. We will review the claim and, where warranted, offer one round of revisions at no additional charge. Subjective dissatisfaction with creative direction does not constitute grounds for a refund where the brief has been faithfully followed.

06How to Request a Refund or Cancellation

All refund and cancellation requests must be submitted in writing to:

• Email: support@automize-ai.com
• Subject line: "Refund Request — [Your Name / Project Name]"

We will acknowledge your request within 2 business days and provide a resolution within 7 business days.

07Refund Processing

Approved refunds are processed to the original payment method. Processing times depend on your payment provider and may take 5–10 business days to appear on your statement.