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Legal — Privacy Policy

privacy policy

We collect only what we need. Your data is never sold. Here’s exactly how we handle your information.

Last updated: July 2025  —  Automize AI LLC

1. Who We Are

Automize AI LLC (“we”, “our”, or “us”) operates the website www.automize-ai.com and sells digital Microsoft software license keys. This Privacy Policy explains what personal data we collect, why we collect it, and how we protect it.

Contact: support@automize-ai.com

2. Data We Collect

We collect the following categories of personal data:

  • Identity data: your name (provided at checkout).
  • Contact data: your email address (used to deliver your license key and send order confirmations).
  • Transaction data: details about products you purchase, order amounts, and payment status. We do not store your full payment card number — card processing is handled entirely by our third-party payment processors.
  • Technical data: IP address, browser type, and pages visited on our website, collected automatically via standard server logs and analytics tools.
  • Communications data: any messages you send us via email or the contact form.

3. How We Use Your Data

We use your personal data only for the following purposes:

  • Order fulfillment: to deliver your license key and send order confirmation and support communications.
  • Customer support: to respond to your questions, replacement requests, and refund claims.
  • Legal compliance: to comply with applicable laws and regulations, and to detect or prevent fraud.
  • Website improvement: to understand how visitors use our site and improve user experience (using aggregated, non-identifying analytics).

We do not use your data for targeted advertising, profiling, or any automated decision-making.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract performance: processing necessary to fulfill your order.
  • Legitimate interests: improving our services and preventing fraud, where this does not override your rights.
  • Legal obligation: where required by applicable law.

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share limited data with:

  • Payment processors (e.g., Stripe, PayPal) to process your transaction securely. These processors have their own privacy policies.
  • Email service providers used solely to deliver your license key and order confirmation.
  • Law enforcement or regulatory bodies if required by law or to protect our legal rights.

6. Data Retention

We retain your order data (name, email, product purchased, transaction records) for up to 5 years to comply with legal and accounting obligations. Support communications are retained for 2 years. Technical/analytics data is retained for up to 12 months.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Delete your data (subject to legal retention obligations).
  • Restrict or object to certain processing.
  • Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, email us at support@automize-ai.com. We will respond within 30 days.

8. Cookies

Our website may use cookies to:

  • Maintain your shopping cart session (functional cookies, strictly necessary).
  • Analyze site traffic using anonymized analytics (analytics cookies).

You can control cookie settings through your browser. Disabling cookies may affect some website functionality (e.g., the shopping cart).

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. All data transmission between your browser and our website is protected via SSL/TLS encryption. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

11. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Contact

For any privacy-related questions or requests:

  • Email: support@automize-ai.com
  • Hours: Monday–Friday, 9am–6pm
  • Website: www.automize-ai.com