Refund Policy

Return and Refund Policy

Last Updated: 2024 Thank you for choosing Automize AI. We are committed to providing exceptional services and products. If you are not completely satisfied with your purchase, we invite you to review our refund and return policy.

1. Interpretation and Definitions

a. Interpretation

The terms used in this policy are defined as follows. The definitions apply whether terms appear in singular or plural form.

b. Definitions

Company: Refers to Automize AI and its services, including any affiliated products and services.Goods: Items or services available for purchase through our platform.Orders: A request by You to purchase Goods from Us.Service: Refers to the Automize AI platform and associated tools.Website: The Automize AI site accessible at www.automize-ai.com and related links or services.You: Refers to the individual or entity using the Service.

2. Order Cancellation Rights

You have the right to cancel your order. To exercise this right, please inform us by:

Email: [email protected]

Refunds will be processed within 14 days of receiving your cancellation request, using the original payment method. No additional fees will be applied.

3. Conditions for Refunds

Refund eligibility depends on the specific nature of your purchase. Below are the conditions:

a. Non-Refundable Items:

Custom Services: Products personalised to your specifications and approved by You.Initiated Projects: Done-for-you services already in progress.Launched Campaigns: Goods or services used in live marketing campaigns.Subscription Services: Past monthly payments for subscriptions cannot be refunded. Only the most recent month may be refunded under certain conditions.Auto Recharge Payments: Charges for SMS/MMS texting, calls, A2P registration, and email services are non-refundable as they represent direct costs incurred by Automize AI.Promotional Packages: Refunds are not available for discounted term-based services, including 3, 6, or 12-month packages or lifetime plans.Unused Services: Unused months of subscription or unutilised Done-for-You hours are not eligible for partial refunds.Sale Items: Goods purchased on sale are non-refundable, except where prohibited by law.Terms Violations: Users violating our Terms and Conditions, such as engaging in spamming or phishing activities, are ineligible for refunds.

b. Refundable Items:

Educational Courses: Courses purchased through Automize AI’s library may be refunded within 30 days of purchase. Refunds are not available after 30 days.

4. How Refunds Are Processed

Refunds will be issued to the payment method used for the purchase. Processing times may vary depending on your financial institution.

5. Contact Us

If you have questions or need further assistance regarding this policy, please contact us:

Email: [email protected]

We appreciate your trust in Automize AI and are dedicated to ensuring your satisfaction with our services.